Telcos are also harnessing the power of AI to process and analyze these huge volumes of Big Data in order to extract actionable insights and provide better customer experience, improve operations, and increase revenue through new products and services.

With Gartner forecasting that 20.4 billion connected devices will be in use worldwide by 2020, more and more CSPs are getting with the program, recognizing the value of artificial intelligence in the telecommunications industry.

There are two main types of digital telephone lines in the UK: ISDN2 and ISDN30 lines. While both types of ISDN (Integrated Services Digital Network) line have similar capabilities, the key difference between them is the number of channels that they can provide. ISDN2 telephone lines provide a minimum of two channels, with the option of adding further pairs of channels as required. ISDN30 lines, on the other hand, provide between eight and thirty channels per connection, but multiple connections can be used, allowing large companies to have more than 100 channels. More info: what is the gig economy

As discussed in our previous post, however, ISDN and PSTN telephone lines’ days are numbered. If you run a business, it could therefore be the ideal time to switch to internet based business telephone lines.

If you’re researching internet based telephony options for your business, you’ll find that two acronyms will keep cropping up: SIP and VOIP.Forward-thinking CSPs have focused their AI investments on four main areas:

Network optimization Preventive maintenance Virtual Assistants Robotic process automation (RPA) In these areas, AI has already begun to deliver tangible business results.

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