Noc support engineer
A Network Operations Center (NOC) Support Engineer is the first point of contact for any technical support queries that an end user or clients of an organization have. A NOC Support Engineer also has the responsibility of maintaining the efficiency, performance, and availability of network-related systems and infrastructure that a company utilizes for their day-to-day operations.
A NOC Support Engineer will typically handle support calls and tickets from their clients, attempting to resolve problems as quickly as possible. If an issue cannot be resolved over the phone or via a support chat, then the issue can be escalated to their seniors who will coordinate with vendors on complex issues to ensure that they are resolved as soon as possible. During this process, the NOC Support Engineer will continue to monitor the situation to ensure the root cause is discovered, solved and then reported to ensure that future issues can be fixed as swiftly as possible.